Questions answered with clarity and detail.

Open the registration page and enter the required account details. After registration, you can sign in and access your customer dashboard.

A wallet is created for your account so you can view principal, invested funds, profit, and bonus balances.

The current lixash customer flow does not include a KYC submission process. Customers should still provide accurate account and contact information.

Confirm that your username or email and password are correct. Also check that Caps Lock is not enabled.

Contact support if the account remains inaccessible or if you believe another person has attempted to use it.

Available profile and preference settings can be updated from the Profile section of the customer dashboard.

lixash separates funds so customers can understand what each amount represents.

• Available principal: confirmed funds available for purchasing plans.
• Invested balance: capital currently assigned to active plans.
• Profit balance: earned profit that may be eligible for withdrawal.
• Bonus balance: promotional rewards and additional credits.

Total account value is the combined value of the balances shown in your wallet. It may include available principal, invested funds, profit, and bonuses.

This does not mean that every part of the total value is immediately withdrawable.

Bonus funds are recorded separately from available principal. Their permitted use depends on the bonus conditions configured for your account. contact support if you are unsure whether your bonus balance can be used to purchase a plan.

Open the Deposit page, enter the amount, and select one of the supported options.

The next page displays the payment network, wallet address, QR code, and payment timer.

A deposit payment session remains active for 40 minutes. Complete the payment within the displayed countdown period.

The wallet address is configured for a specific asset and network. Sending through another network may make the payment difficult or impossible to recover.

No. That action only submits the payment for review. The available principal balance is credited after the deposit has been confirmed.

A deposit can remain pending while the payment, network, and transaction details are being reviewed or while the block confirmations are still required.

Active deposit wallet addresses, networks, instructions, and QR-code images are created during registration for each customer.

Compare the plan’s minimum amount, maximum amount where applicable, projected daily rate, duration, and support level.

Choose a plan only after reviewing all displayed details.

No. The review button takes you to a confirmation page. Funds are deducted only after you confirm the plan purchase.

Plan purchases use the available principal balance. The chosen amount then moves to the invested balance.

No. The purchase amount must meet the minimum configured for the selected plan.

Yes they are.

Active plans appear on the Dashboard and Portfolio pages, together with their amount, status, start date, and maturity date.

Earned profit is credited to the separate profit balance in your wallet.

It is not mixed with available principal, invested funds, or bonus balance.

Profit credits are recorded against the related investment. The system prevents the same investment from receiving the same daily credit more than once for a single credit date.

When a plan reaches maturity, its status can be updated and the original principal can return to the available principal balance according to the customer specification.

The bonus balance contains promotional rewards or additional account credits. Bonuses remain separate from principal and profit.

Withdrawal requests are processed from the profit balance only.

Deposited principal, invested capital, and bonus balance are not used for normal withdrawal requests.

Withdrawal access can be disabled for an account. When disabled, the withdrawal page displays the explanation for that customer.

For example, the message may state that the withdrawal date has not yet been reached.

The minimum withdrawal amount is $3.

The requested amount is reserved from the profit balance and the request is submitted for review.

You receive an account notification when the status changes.

The reserved amount is returned to the profit balance when a withdrawal request is rejected.

• Use a strong and unique password.
• Do not share your login information.
• Check wallet addresses before sending funds.
• Review notifications and transaction records.
• Contact support if you notice unusual activity.

You should never send your password through email, live chat, or a support message. We will never ask for your password.

Confirm the selected asset, payment network, wallet address, amount, and active timer before sending.

Use the Contact page or the Support section inside your account to report suspicious activity.